Terms of Service

These Terms of Service ("Terms") govern your access to and use of websites, applications, accounts, virtual tours, 3D digital twins, property media, marketplaces, artificial-intelligence tools, analytics, advertising, lead-generation, hosting and other products or services made available by IMMOBITRON CAMEROON SARL ("IMMOBITRON", "we", "us" or "our") (collectively, the "Services").

By accessing or using the Services, creating an account, submitting an order, accepting a quotation, or otherwise indicating agreement, you accept these Terms. A signed proposal, order form, quotation, statement of work or service agreement may add service-specific terms. If there is a conflict, that signed document controls for the relevant Services, followed by these Terms and then any other referenced policy.

If you do not agree, do not use the Services. Our Privacy Policy explains how we process personal information and forms part of the framework governing use of the Services.

IMMOBITRON CAMEROON SARL is incorporated in the Republic of Cameroon. Questions about these Terms may be sent to contact@immobitron.ai, by telephone at +237 677 789 008, or through www.immobitron.ai.

You must be at least 18 years old and legally capable of entering a binding agreement. If you use the Services for an organisation, you represent that you have authority to bind it. You may not use the Services if applicable law prohibits you from doing so.

Where an account is available, you must provide accurate information, keep credentials confidential, promptly update material changes, and notify us of suspected unauthorised access. You are responsible for activity under your account unless caused by our breach of duty. We may require identity, authority, property-rights or payment verification and may reject, restrict or suspend an account where verification is incomplete or risk is identified.

The Services may include:

• virtual tours, 360-degree imagery, 3D scanning, digital twins, floor-plan or spatial outputs and hosting;
• property photography, videography, drone or aerial imaging, editing and virtual staging;
• property listings, discovery, enquiries, marketplace and communication tools;
• digital advertising, campaign management, lead generation and performance analytics;
• AI-assisted content, recommendations, valuation estimates, market insights, automation and related property tools; and
• professional, enterprise, integration, data and other technology services described in an order or introduced from time to time.

Features, technical requirements and availability may evolve. We may modify, replace, suspend or discontinue a Service where reasonably necessary for security, legal compliance, third-party dependency, maintenance or business reasons. For paid Services, we will use reasonable efforts to provide notice of a material reduction that affects an active service period.

A client commissioning capture, marketing or publication represents and warrants that it owns the relevant property or content, or has all authority and permissions required for access, capture, processing, publication and the intended use. The client must:

• provide accurate property, access, safety, scheduling and contact information;
• obtain required permissions from owners, tenants, occupants, employees, visitors, building managers and authorities;
• secure or remove confidential records, valuables, personal photographs and other material not intended to appear;
• disclose hazards, restricted areas and site rules before attendance;
• ensure lawful drone access and location-specific approvals where the client is responsible for them under an order; and
• review proofs or deliverables within any stated approval period and promptly identify requested corrections.

We may postpone or stop work where a site is unsafe, access is unauthorised, weather or regulatory conditions prevent capture, or continuing would create unreasonable risk. Additional attendance or rework caused by inaccurate information, lack of readiness or changed instructions may be charged.

"User Content" means listings, descriptions, images, logos, files, reviews, messages, instructions and other material supplied or posted by a user. You retain ownership of your User Content. You grant IMMOBITRON a worldwide, non-exclusive, royalty-free licence to host, reproduce, adapt, format, transmit, display and otherwise process User Content only as reasonably necessary to provide, secure, improve and promote the contracted Services, comply with law, and exercise our rights under these Terms.

You represent that User Content is accurate in all material respects, does not infringe rights, and may lawfully be processed for the requested purpose. You remain responsible for listing prices, availability, title or ownership claims, mandatory disclosures, and communications with other users. We may remove or restrict content that is unlawful, misleading, unsafe, infringing, technically harmful or contrary to these Terms.

IMMOBITRON and its licensors retain all rights in the Services and in software, interfaces, templates, capture and editing methods, models, workflows, databases, branding and technology used to provide them. Subject to payment and any order-specific restrictions, we grant the client a limited, non-exclusive, non-transferable licence to use final deliverables for the agreed business purpose. Drafts, raw capture files, source files and working materials are not included unless expressly stated in writing.

Except as permitted by law or in writing, you may not copy, resell, sublicense, scrape, extract, reverse engineer, remove rights notices from, or create a competing dataset or service from the Services or IMMOBITRON content.

Unless a signed agreement states otherwise, we may identify completed public-facing projects and display representative deliverables in our portfolio, website, social channels, pitches and award submissions after public release. We will not intentionally publish client confidential information for this purpose. A client requiring confidentiality, embargoes or restricted access must agree those requirements in writing before capture or production.

Immersive media is a visual representation created from available capture conditions and processing tools. Unless expressly sold as a certified professional measurement service, outputs are not surveys, architectural records, engineering models, condition reports or guarantees of dimensions, accessibility, boundaries, defects or regulatory compliance. Visual staging and edits may depict illustrative furniture, finishes, lighting or conditions that do not exist. Users must independently verify material facts before purchasing, leasing, investing, constructing or making other decisions.

Some Services may use third-party or proprietary AI to generate or assist with descriptions, images, staging, recommendations, classifications, valuations, forecasts, translations or analytics. AI output may be incomplete, inaccurate, outdated or unsuitable. It is not legal, financial, investment, valuation, surveying, engineering or other professional advice and must be reviewed by a qualified person where material decisions are involved.

You must not submit confidential, personal or third-party material to an AI feature unless authorised and the feature is intended to receive it. You are responsible for reviewing AI output before publication and for complying with disclosure, intellectual-property, fairness and other legal requirements. We may use service data to operate, test, secure and improve AI features as described in the Privacy Policy and applicable agreements; we do not claim ownership of User Content merely because it is processed by AI.

Unless we expressly agree otherwise in writing, IMMOBITRON provides technology and marketing tools and is not a property owner, seller, landlord, buyer, tenant, broker, escrow provider, lender, valuer or party to a user transaction. We do not guarantee user identity, authority, listing accuracy, property condition, legal title, financing, payment, availability or transaction outcome. Users must conduct due diligence, use appropriate professionals, document agreements, and take reasonable anti-fraud precautions.

Users may receive service, enquiry or transaction communications. Marketing communications are sent subject to applicable law and available preference controls. Users must not use contact details obtained through the Services for spam, harassment, unlawful discrimination or unrelated solicitation.

Campaign reach, lead volume, lead quality, conversion, platform approval and sales outcomes are not guaranteed. Advertising and analytics depend on audience, budget, creative, market conditions, tracking settings and third-party platforms. The client is responsible for lawful claims, offers, targeting instructions, landing pages, consents and prompt handling of leads. Unless an order states otherwise, media spend, taxes and third-party platform charges are separate from our fees.

Fees, currency, milestones and payment dates are set out in the applicable quotation, invoice or agreement. Unless stated otherwise, fees exclude taxes, duties, media spend, travel outside the agreed area and third-party charges. You authorise us and our payment providers to process payments and related information. Overdue amounts may accrue lawful collection costs or charges stated in an order, and we may pause production, publication, hosting or access after reasonable notice.

Deposits and amounts attributable to completed work, reserved production time, purchased media or non-cancellable third-party costs are non-refundable to the extent permitted by law. Any consumer rights that cannot lawfully be excluded remain unaffected.

Recurring Services renew for the period and at the price disclosed at purchase or in an order, unless cancelled in accordance with that order. We will give notice of material price changes where required. Cancellation stops future renewal but does not normally create a refund for the current period. On expiry, cancellation or non-payment, hosted content may be disabled and later deleted after reasonable notice. Clients should retain copies of deliverables they are entitled to keep.

The Services may interoperate with mapping, capture, social-media, advertising, analytics, communications, cloud, AI and payment providers, including services such as Realsee, Google, Meta and LinkedIn. Third-party services are governed by their own terms and may change or fail independently of us. We are not responsible for third-party acts or policies, but this does not limit responsibility that applicable law places on us for our selection or use of processors.

You must not:

• break the law, infringe rights, misrepresent a property or impersonate another person;
• upload malware, bypass security, probe systems without authorisation, or disrupt the Services;
• scrape, harvest, index or use automated means beyond published interfaces or written permission;
• use the Services or outputs to facilitate fraud, unlawful surveillance, discrimination, harassment or unsafe activity;
• submit unlawful personal data, intimate imagery, secrets or content captured without required notice or consent;
• use outputs to train or benchmark a competing model or service except with written permission; or
• remove watermarks, notices or technical restrictions, or conceal that staged or synthetic content is illustrative where disclosure is required.

We may investigate reported content or conduct and take proportionate action, including requesting evidence, restricting visibility, preserving records, removing content, or suspending access. To report an infringement, privacy concern, fraudulent listing or unsafe content, email contact@immobitron.ai with the relevant URL or project, a description of the issue, supporting evidence, and your contact details. We may forward the substance of a complaint where reasonably necessary to resolve it.

We aim to provide reliable Services but do not promise uninterrupted or error-free operation. Maintenance, connectivity, device compatibility, force-majeure events and third-party dependencies may affect availability. Preview, pilot or beta features may be changed or withdrawn and are provided for evaluation unless stated otherwise. Service credits or support commitments apply only where included in a signed service-level agreement.

To the maximum extent permitted by law, the Services are provided "as is" and "as available". We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy and uninterrupted availability. Nothing in these Terms excludes a warranty, remedy or liability that cannot lawfully be excluded or limited.

To the fullest extent permitted by law, IMMOBITRON and its affiliates, officers, employees and contractors will not be liable for indirect, incidental, special, exemplary, punitive or consequential loss, or loss of profit, revenue, opportunity, goodwill, anticipated savings or data, arising from the Services. Our aggregate liability arising from the event or series of related events will not exceed the fees paid or payable for the affected Service during the 12 months before the event.

The limitations do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, breach of confidentiality or data-protection duties where liability cannot be limited, or any other liability that applicable law prohibits us from limiting.

To the extent permitted by law, a business user will defend and indemnify IMMOBITRON against third-party claims, damages and reasonable costs arising from that user's unlawful User Content, lack of property or publication authority, breach of Sections 6, 7 or 17, or violation of another person's rights. We will promptly notify the user and allow reasonable control of the defence, subject to our right to participate and to approve any settlement imposing liability or obligations on us.

We may suspend or terminate access where reasonably necessary because of material breach, non-payment, fraud, security risk, unlawful content, legal requirement, harm to users or the Services, or discontinuation. Where practical, we will provide notice and an opportunity to cure. You may stop using free Services at any time and may cancel paid Services under the applicable order. Provisions concerning payment, ownership, licences needed to wind down, disclaimers, liability, indemnity, disputes and interpretation survive termination.

Our processing of personal information is described in the Privacy Policy. Clients that provide personal information must do so lawfully and provide required notices. Where IMMOBITRON processes personal information solely on a business client's documented instructions, the parties may enter into a data-processing agreement. Each party remains responsible for its own compliance with applicable privacy, electronic-communications and cybersecurity laws.

Each party will use the other's non-public business, technical and commercial information only for the relevant Services and will protect it with reasonable care. This obligation does not cover information that is public without breach, already lawfully known, independently developed, or lawfully received without confidentiality duty. Disclosure may be made to personnel and advisers who need to know and are bound by appropriate duties, or where legally required after notice where permitted.

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disaster, severe weather, epidemic, conflict, civil unrest, government action, utility or internet failure, cyberattack not caused by a failure to use reasonable safeguards, labour disruption or third-party platform outage. Payment for Services already delivered remains due.

These Terms are governed by the laws of the Republic of Cameroon, without regard to conflict-of-law rules. The parties will first attempt in good faith to resolve a dispute through written notice and discussion. Unless a signed agreement provides otherwise, the competent courts of Cameroon have jurisdiction. Mandatory consumer or data-protection rights and access to competent authorities remain unaffected.

We may update these Terms to reflect changes in law, Services, technology or risk. The current version will be posted with its effective date. We will provide additional notice of material changes where reasonably practicable or legally required. Changes do not retroactively alter an agreed paid service period unless required by law or accepted by the client. Continued use after the effective date constitutes acceptance where permitted by law.

These Terms and incorporated service documents are the entire agreement on their subject matter. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue. You may not assign your agreement without our consent, except in connection with a permitted business reorganisation that does not reduce performance. We may assign it to an affiliate or successor, subject to applicable law. Headings are for convenience; 'including' means 'including without limitation'. Electronic notices and signatures may be used where lawful.

IMMOBITRON CAMEROON SARL
Republic of Cameroon
Email: contact@immobitron.ai
Telephone: +237 677 789 008
Website: www.immobitron.ai