Privacy Policy

This Privacy Policy explains how IMMOBITRON CAMEROON SARL ("IMMOBITRON", "we", "us" or "our") collects, uses, stores, discloses and protects personal information when individuals visit our websites, use virtual tours or digital twins, submit enquiries or listings, interact with our applications and communications, or receive our professional services (collectively, the "Services").

It is intended to support compliance with applicable law, including Cameroon Law No. 2024/017 of 23 December 2024 relating to personal data protection, and other privacy, cybersecurity and electronic-communications requirements that apply to a particular processing activity. Additional notices may apply to a specific campaign, product, location or business relationship.

IMMOBITRON CAMEROON SARL, Republic of Cameroon, is generally the data controller for website visits, account administration, direct enquiries, marketing, marketplace operation and its own business activities. Contact: contact@immobitron.ai; +237 677 789 008; www.immobitron.ai.

For some client projects, we process property media, lead data or other personal information only on the client's documented instructions. In that situation, the client is generally the controller and IMMOBITRON acts as its processor. Requests concerning that data may need to be directed to the client, though we will provide reasonable assistance.

This Policy covers personal information processed through Immobitron-operated websites, applications, accounts, virtual-tour and digital-twin experiences, capture and media production, marketplace and listing features, enquiries, lead-generation and advertising activities, AI-assisted tools, customer support, events and business operations. It does not govern a third party's independent service, even when linked or embedded; that party's privacy notice applies to its own processing.

Information you provide

• identity and contact details, such as name, email address, telephone number and preferred language;
• account credentials, profile details and authentication or verification information;
• company, role, agency, developer, ownership or authority information;
• property details, addresses, access instructions, listings, preferences, enquiries and transaction-related communications;
• billing, invoice and payment-status information (payment providers generally handle complete card or wallet credentials);
• content, files, instructions, feedback, support requests, reviews and correspondence; and
• marketing choices, event registrations, survey responses and other information you choose to provide.

Information collected through property capture

• photographs, 360-degree images, video, audio where intentionally enabled, 3D scans, floor plans, drone imagery and property metadata;
• incidental images of individuals, vehicles, personal belongings, photographs, documents or other identifying details present at a location; and
• capture date, location, device, technician and project information needed to create and manage deliverables.

Information collected automatically

• IP address, browser, operating system, device type, language, approximate region and identifiers;
• pages, tours, hotspots or listings viewed; clicks, referrals, search activity; session timing; and error or diagnostic logs; and
• cookie, pixel, local-storage, advertising and analytics information, subject to available consent and preference controls.

Information from others

We may receive information from clients, property owners, agents, developers, advertising and analytics partners, social networks, mapping or capture providers, payment providers, public sources and other users. A person supplying information about someone else must have lawful authority and provide any required notice.

Our Services are not designed to collect sensitive personal information unless necessary and lawful for a clearly identified purpose. Please do not submit government identifiers, financial credentials, health information, precise private-location information, biometric data or other sensitive material unless we specifically request it and provide appropriate safeguards.

Our Services are directed primarily to businesses and adults and are not intended for children. We do not knowingly create accounts for children or collect their information without appropriate authorisation. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action. Property clients should ensure that children and other occupants are not captured without the required notice, authority or consent.

Depending on the context and applicable law, we process personal information because it is necessary to perform a contract or take requested pre-contract steps; to comply with law; with consent; to protect vital interests; or for legitimate interests that are not overridden by individual rights. Those interests include operating, securing and improving the Services; managing client and partner relationships; preventing fraud; documenting transactions; and marketing our business responsibly.

We use personal information to:

• create accounts, respond to enquiries, prepare quotations, schedule capture and deliver, host or support Services;
• create virtual tours, digital twins, property media, listings, staged content, analytics and requested outputs;
• route and manage leads, communications and marketplace interactions;
• process billing, confirm payments, maintain records and enforce agreements;
• personalise experiences, remember preferences and measure product or campaign performance;
• send service notices and, where permitted, marketing communications;
• verify authority, moderate content, detect abuse, protect people and systems, and investigate incidents;
• develop, test, troubleshoot and improve Services, including through aggregated or de-identified analysis; and
• meet legal, tax, audit, regulatory, dispute and law-enforcement obligations.

Property owners, agents, developers and other commissioning clients are responsible for providing required notices, obtaining permissions, preparing locations, and removing or securing material that should not be recorded. They should inform occupants of the capture schedule and intended publication. We may blur, remove, restrict or re-capture content where reasonably requested, contractually agreed or legally required, but automated or manual review cannot guarantee that every identifying detail will be detected.

To report an image, document, person or other privacy concern in a tour or listing, send the URL or project identifier, a description and evidence of your relationship to the property or information to contact@immobitron.ai. We may verify identity and authority before acting and may consult the commissioning client.

We may use AI or machine-learning tools to assist with staging, image enhancement, descriptions, translations, recommendations, lead routing, fraud detection, analytics, valuations or forecasts. Inputs and outputs may contain personal information when a feature requires it. We apply the purpose, access, retention and vendor controls described in this Policy and the relevant service terms.

AI outputs are probabilistic and may be incorrect or biased. We do not intend to make solely automated decisions that produce legal or similarly significant effects on individuals unless we identify a lawful basis, provide required information and safeguards, and offer human review where required. We may use appropriately de-identified or aggregated information to evaluate and improve systems. We will not use identifiable client content to train a general-purpose public model unless disclosed, authorised and lawful.

We and authorised partners may use necessary cookies or similar storage for security, network management, authentication and user-requested functionality. With consent where required, we may also use preference, analytics and advertising technologies to understand use, measure campaigns and tailor content or ads. These technologies may collect identifiers, device information, interactions and approximate location and may connect activity across services.

You can use an available cookie banner or preference centre and browser or device settings. Blocking some technologies may affect functionality. Advertising controls do not necessarily stop all advertising; they generally limit personalisation. Where we use services such as Google, Meta, LinkedIn or Realsee, those providers may process information under their own notices as independent controllers for some activities.

We may send information about relevant Services where you consent or where another lawful basis permits. You may unsubscribe using a message link or by contacting us. We may retain a suppression record so we respect the choice. Opting out of marketing does not stop necessary service, security, billing or legal communications.

We may disclose personal information only as reasonably necessary to:

• clients and authorised users for whom a tour, campaign, listing, lead or other Service is provided;
• capture, hosting, cloud, communications, support, AI, mapping, analytics, advertising, payment and professional-service providers bound by appropriate obligations;
• marketplace participants when a user submits an enquiry or chooses to communicate;
• affiliates, contractors and personnel who need the information for their work;
• professional advisers, auditors, insurers, investors and counterparties in a proposed financing, reorganisation or sale, subject to confidentiality and lawful safeguards;
• courts, regulators, law-enforcement bodies or other authorities where required or permitted by law; or
• protect rights, safety, property, users and the integrity of the Services, or establish, exercise or defend legal claims.

Public tours and listings are intentionally available to viewers and may be copied or indexed by others. Clients should choose access restrictions where confidentiality is required. We do not sell personal information for money. Some advertising disclosures may be treated as 'sharing' or a similar regulated activity in certain jurisdictions; where applicable, we provide required notice and choices.

Our operations and providers may process information in Cameroon and other countries. Where personal information is transferred across borders, we take reasonable and legally required steps to assess the transfer and use appropriate safeguards, which may include contractual protections, approved transfer mechanisms, consent or another lawful basis. Information may be subject to the laws and lawful access requirements of the destination country.

We retain personal information only for as long as reasonably necessary for the purpose collected, including to provide active Services, honour access or hosting periods, maintain financial and contractual records, resolve disputes, prevent fraud and meet legal obligations. We consider the type, sensitivity, volume and risk of the information, the relationship and applicable limitation or retention periods.

Typical periods may differ by record: account and client records are generally kept for the relationship and a reasonable legal-record period; enquiries and leads are kept while active and then for a limited follow-up or defence period; security logs are usually shorter-lived; and hosted tours remain available for the contracted hosting period. Backups may persist for a limited cycle before deletion. We may retain de-identified information that no longer identifies an individual.

We use administrative, technical and organisational measures proportionate to the nature and risk of the information, such as access controls, least-privilege practices, credential protection, secure hosting, encryption where appropriate, logging, vendor review, confidentiality obligations, backups and incident procedures. No system is completely secure. Users should protect credentials and promptly report suspicious activity.

If we identify a personal-data breach, we will investigate, contain and document it and notify affected clients, individuals or competent authorities where and within the time required by applicable law. Notice may be delayed where law-enforcement or security needs lawfully require it.

Subject to applicable law and exceptions, you may have rights to:

• receive information about processing and access personal information;
• correct incomplete or inaccurate information;
• request deletion, restriction or cessation of processing;
• object to processing based on particular grounds, including certain direct marketing;
• withdraw consent without affecting earlier lawful processing;
• receive or transmit portable information where the legal conditions apply;
• seek human review of certain solely automated decisions; and
• complain to a competent personal-data protection authority or seek another remedy.

To make a request, email contact@immobitron.ai and describe the information or Service involved. We may verify identity and authority, ask for clarification, consult the relevant client controller, or refuse or limit a request where law permits. We will respond within the period required by applicable law. We will not discriminate against a person for exercising a privacy right.

If your information appears in a Service operated for an Immobitron client, that client may control the purpose and key decisions. Contacting the client may be the fastest route. If you contact us, we may forward the request to the client and assist it under our agreement. Business clients must use the Services in a way that permits us to meet our processor and security obligations.

The Services may include third-party maps, videos, social plugins, payment pages, messaging tools or links. A third party may collect information when its feature loads or when you interact with it. We do not control that independent processing. Review the provider's privacy and cookie information before using the feature.

If IMMOBITRON is involved in a merger, investment, restructuring, financing, sale or transfer of all or part of its business or assets, personal information may be reviewed or transferred subject to confidentiality, applicable law and appropriate notice. The recipient may use it only consistently with this Policy unless another lawful notice is provided.

We may update this Policy to reflect changes in law, technology, Services or business practices. The latest version will be posted with its effective date. We will provide additional notice of material changes where reasonably practicable or legally required and will seek consent where a new use requires it.

For privacy questions, requests or complaints, contact:

IMMOBITRON CAMEROON SARL
Republic of Cameroon
Email: contact@immobitron.ai
Telephone: +237 677 789 008
Website: www.immobitron.ai

Please include enough information for us to identify the relevant account, tour, listing, campaign or communication. We will review complaints in good faith. You may also contact the competent personal-data protection authority where applicable.